Acquainting yourself with the work process
Consider the different steps in the work process and answer the following questions in writing:
Conduct research
Write down different means of conducting research (what do you think can be done to collect information and get consumers’ perspective on a proposed idea?)
Clarify the strategy
What do you think should be included in a creative brief (as a designer, what would you consider vital information in such a brief?)
Design the identity
How would you approach the findings from the research and the clarified strategy (what would your first steps be once you’ve received feedback and a brief?)
Create touchpoints
What do you think is meant by touchpoints (what, do you think, should be included in the term «touchpoints»? how would you define this term?) Hint: Keep in mind that touchpoints are those things that connect customers to your brand.
Manage the assets
How would you nurture and grow the brand that you’ve created (you may choose an existing brand or product and describe this according to your chosen item, if that will make it easier for you to explain your ideas)?
Conducting Research – Before I jump into decision-making, I need to do some deep research. The type of research will depend on the product/budget. This research stage will help me determine the exact need of the company as well as the feasibility of the strategy. I need to do some research before naming the product or company and then do some extra research when I need to come up with the overall strategy of the brand. The research should be focused and relevant, for example, I do not need to do global research if the brand is a little barber shop in a small area. The important thing to understand, is that I should not grab ideas from thin air, but rather build ideas on sound research. It is definitely possible to get ideas from divine inspiration or observation, but then again, these ideas should be backed by research. To get consumers perspective on a purposed idea can be done through UX Design Methodologies. This can be done by different forms of data collection. It can be done by surveys, interviews, observation, focus studies etc. There is both qualitative and quantitive methods, it all depends on what type of data we want to collect.
Clarify the strategy
Once I have gathered enough information from the research stage, I need to interpret the data. For example, I may have learnt that there is a need for a specific service or product, where customers want this product and how they want it. During this stage, new information and insight may come to light that changes the initial thoughts completely. It is important to interpret this feedback properly. It is also very important that the data is relevant and that all the involved parties agree on the direction that should be taken. Lastly, it is important to put my findings along with the decisions made in writing. This serves as a reference that I can refer back to can also use it to back my thoughts when I communicate with clients.
Design the identity
After I have written down all my findings, I can move on to visualisation. Using the feedback to guide me, I can now get creative and start developing the brand identity in its visual form. Along with this, develop the brand architecture (the hierarchy of importance and how the different elements are combined). Present the visual strategy to the client and get agreement on the feasibility of ideas before me take the next step.
Create touchpoints
Touchpoints are those areas and moments that the consumer comes in contact with the service or product or company itself. It also follows that these are the areas that consumers interact with the brand (such as the business’ advertising material and even employees). It is important to keep in mind that this phase should allow for development, so more touchpoints may be needed and developed as the brand grows. Also remember the internal touchpoints (the employees) at this phase, as the internal growth should occur in accordance with the company’s development as a whole. I will also take this opportunity to highlight the importance of agreement once again.
Manage the assets
The final stage of the work process is one that is always kept alive. The process does not end once the brand has been launched – I need to continually revisit the guidelines set out in this phase and determine their relevance. Also make sure that the internal brand identity stays alive, because this sparks the external communication. This phase is the nurturing phase, so I need to grow the brand and make sure that everyone involved is constantly reminded of the goal, purpose and integrity of the brand identity.